Overview

StyleCart is committed to maintaining a trusted and fair marketplace for both buyers and sellers. As a platform, we facilitate transactions between independent student vendors and customers, and we provide support to ensure smooth resolution of return or refund concerns.

1. Return Eligibility

Returns may be accepted under the following conditions:

• The item received is incorrect, defective, or materially different from its description
• A return request is submitted within 48 hours of delivery
• The item is in its original condition, unused, and includes all original packaging or tags

2. Return Procedure

• Buyers must first contact the seller directly through the platform with supporting evidence (e.g., images or description of the issue)
• If no resolution is reached, the buyer may escalate the issue to StyleCart Support for review and mediation

3. Refunds

• Approved refunds will be processed via the original payment method (if applicable), or through an alternative arrangement agreed upon by both parties
• Refund timelines may vary based on the seller’s response and the payment channel used

4. Non-Returnable Items

• Items marked “final sale” or “non-returnable” at the time of purchase
• Items damaged due to mishandling or use after delivery

5. Platform Support

StyleCart will review all escalated disputes objectively and provide mediation where necessary, but final responsibility for fulfillment and refunds rests with the seller.

For inquiries or escalation, contact: support@stylecart.com.